Plumbing across North West London

Emergency and same-day work

Burst pipes, uncontrollable leaks, no water, a failed cylinder or a WC that cannot be used are attended same day in opening hours, Monday to Saturday; on Sundays we take emergency calls only. Call the office and tell us what is happening. If we cannot get to you within a useful timeframe we will say so immediately rather than leave you waiting. The first thing we will usually ask is where your stopcock is, so it is worth knowing before you need to.

What routine repairs do we cover?

Dripping and seized taps, running or leaking WCs, blocked sinks, baths and toilets, failed shower valves, radiators that will not heat or will not balance, immersion heaters, ball valves, waste traps and outside taps. These are hourly-rate jobs and we will tell you at the outset roughly how long it should take.

More on running or leaking toilets and blocked sinks, baths and toilets.

Bathrooms and larger installations

Full bathroom replacements, shower installations, cylinder and tank work, and pipework alterations for extensions or kitchen moves. Larger jobs are quoted as a fixed price against a written specification, so you know what is included, what is not, and what would count as an extra before anything is lifted.

Landlord and void work

Between tenancies is when plumbing work is easiest and cheapest to do. If you are managing a void, we will look at the whole property in one visit (taps, seals, traps, radiators, cylinder, pressure) and give you one list with one price rather than returning four times. We also work alongside the gas and electrical side, so a void can be certified and repaired in a single coordinated visit.

What we will tell you not to do

Not every plumbing problem is worth fixing properly. A twenty-year-old cylinder with a minor weep is worth replacing rather than patching; a cheap mixer tap is usually worth replacing rather than re-washering. Equally, a radiator someone wants to replace may only need bleeding, flushing or a new valve. We will give you the honest version, including when the honest version is that you should do nothing yet.

Who is this for?

Homeowners with a leak or a list, landlords between tenancies, and agents who need a reliable number for tenant-reported faults.

Which mistakes do we see most often?

Not knowing where the stopcock is. In a serious leak, turning the water off does more good than anything else you can do before we arrive, and the time spent hunting for it is the difference between a wet floor and a ruined ceiling. The other is repeatedly patching something that has reached the end of its life. A cylinder with a persistent weep or a twenty-year-old mixer is usually cheaper to replace than to keep repairing.

Why people trust us

• Repairs tested before we leave, and the area left clean
• A walk-in office on Kenton Lane, not a serviced address
• We diagnose first and tell you what we have found before doing more
• A time slot rather than a morning-or-afternoon window
• Work photographed before and after, and reported
• We tell you when you do not need something we sell

We are building a review profile under this name and would rather show you none than borrow someone else's. Ask us for references from landlords and we will put you in touch.